When we met with Roy Vanderberg from Patient Transport Services Queensland (PTSQ), we were impressed with how efficiently their specialist vehicles use our Locate2u software to reach patients.
PTSQ specializes in non-emergency transport for those who need more than a taxi to visit a hospital or aged care facility. It offers a comfortable ride equipped with medical necessities.
Organizing this type of specialized transport manually can be extremely time-consuming. They needed software that could streamline bookings and pickups.
Initially, PTSQ manually managed all the booking trips, using paper and spreadsheets to organize customer transport.
This process was time-consuming and prone to errors. Tracking vehicle locations and providing an accurate ETA to patients waiting for healthcare was difficult.
Roy and his team searched for software to suit their budget and unique needs. “There were heaps of apps around that did what we wanted them to do. But they were really expensive. They needed a lot of work to customize them to what we wanted them to do.”
And then they found Locate2u.
“Locate2u gives us all the information we need. It was almost fit for purpose the day we started,” says Roy.
Real-time tracking, route optimization, and proof of service simplified PTSQ’s daily transport bookings.
Now, their team can easily allocate vehicles based on capacity, track progress throughout the day, and streamline invoicing all in one place.
They also have records of how many bookings have been made, travel times, and jobs completed, all on one app.
PTSQ has more time to focus on patient care and other business fundamentals instead of being bogged down by manual tasks.
Locate2u’s software is flexible and accurate and has proven to help the business grow from strength to strength.
